SEE WHAT'S COMING
See your household mail - even while traveling.
GET EMAIL NOTIFICATIONS
Get an email each morning with images of that day's mailbox contents.
VIEW ONLINE PROMOTIONS
Get access to interactive content provided by mailers.
Detailed Images of Your Incoming Mail
Participate in this new USPS® service enhancement test and get images of the mail that will be placed in your mailbox each day. Black and white images of your actual letter-sized mail pieces, processed by USPS® sorting equipment, will be provided to you each morning. Flat-sized pieces, such as catalogues or magazines, may be added in the future. Participation is limited to certain ZIP Codes™ at this time. See the FAQs for more details.
View Your Mail Online or Anywhere from Your Email
Get up to 10 mail piece images in your morning email, which can be viewed on any computer or a smart phone. Get more mail than that? Additional images are available for viewing on your online dashboard - in the same place you track your packages! Don't worry if you are on travel; if you have email or online access, you can see much of the mail that will be delivered to your mailbox.
Frequently Asked Questions
Will I see images of all of my mail pieces?
No. At this time, images are provided for letter-sized mailings that are processed through automated equipment. The plan is to include images of larger flat-sized mailings, such as magazines and catalogues, in the future. For packages, all USPS® customers have access to USPS Tracking® that enables them to track their packages. Visit MyUSPS.com® for additional details on personalized package tracking.
Can I get an image of incoming packages via the Informed Delivery™ notification?
No, this service only includes letter-sized mail. For packages, all USPS® customers have access to USPS Tracking® that enables them to track their packages. Visit www.myusps.com for additional details on personalized package tracking.
How often are the Informed Delivery™ notifications sent?
An email will be generated each day you receive mail that is processed through USPS® automation equipment. If no mail is processed through automation that day, you will not receive an Informed Delivery™ notification.
How do I receive notifications?
Notifications are provided in your email inbox, using the email addresses in your account profile, or through an online dashboard. If you receive over 10 pieces of mail, you will see 10 mail pieces in the notification email and will be provided a link to see the remainder of your images on your dashboard. Currently there is no app available, however, USPS® may launch one in the future.
What will I actually see in the email notifications?
Informed Delivery™ notifications include a grayscale image of the front exterior of each mail piece including the sender address. The back of the mailpiece and its contents are not imaged. For some mail pieces, the grayscale image may be replaced by a color image and/or contain links that can take you to a related website.
What does the service cost?
The service is provided at no additional cost for all Informed Delivery™ users.
Where is the service currently offered?
The service is available in eligible 5-Digit ZIP Code™ locations within the New York City metro area. Portions of the following three digit ZIP Code™ locations are included in the pilot: NY: 100-119; CT: 066 and 069. The service has been available in select ZIP Code™ locations in Northern Virginia since 2014 starting with the following three digits: 201, 220, 221, 222, 223, 226, 227. Expansion to other areas is being considered in 2016.
Who is able to use this service and are there limitations on participation?
USPS® currently provides the service to users for delivery points in eligible ZIP Code™ locations for which mail can be sorted on automated equipment and where there is a unique delivery ZIP Code™, down to the apartment level or other unit designation where applicable. USPS® is still working through a few instances where mail must be manually sorted. In addition to having an address enabled for Informed Delivery™, interested users must also successfully sign up for the service, including completing identity verification to confirm they live at the address. Once service becomes available in additional areas, eligible mail recipients may be notified.
Is this service available to PO Box™ customers?
PO Box™ users are not currently targeted as participants in the current pilot. PO Box™ customers in certain Post Offices nationwide can use our existing Real Mail Notification® service to receive a text-only message without images, via email or SMS message. Check with your local Post Office for more details.
Is this service available to businesses?
The service provides images of mail to users who have mail delivered to their homes. Currently the service is not being provided to businesses.
How do I enroll in the service?
Ability to enroll is dependent on whether you live at an eligible address and your ability to verify your identity. To see more information on Informed Delivery™ eligibility and to proceed with enrollment, see below:
- Go to http://www.informeddelivery.com/learnmore/
- Enter your ZIP Code™ into the ZIP Code™ eligibility field and click on the arrow on the side of the box
- If you are in an eligible area, an "enroll now" button will appear
- Login or register for a USPS.com account. Please note to participate you must also complete the Identity Verification Process
- On the "My Preferences" page, click on the "Informed Delivery™" button under Account Management
- Verify that the "Informed Delivery™ Opt-In" checkbox is checked and click "Save"
How long after requesting the service will I get images of my mail?
Enrollment and activation times for the service may vary during our initial deployment of this service, but typically you will begin to receive notifications within 3 business days.
I am unable to complete registration for Informed Delivery™ since my identity cannot be verified online. Why can’t USPS® verify my identity on-line? How do I subscribe to this service if they can’t verify my identity on-line?
The current Informed Delivery™ registration process requires you to validate your identity on-line. Security and privacy is of high importance to USPS®. In some cases, an individual may find that they cannot complete on-line verification during enrollment.
If you cannot answer all the questions correctly provided as part of the on-line verification process, you will not be able to proceed. Alternatively, our verification service may flag some risks or discrepancies with your account that prevent you from passing on-line verification. This may occur if the account name/address is associated with certain characteristics indicating higher risk of fraud, such as if you are currently participating in a credit-monitoring service (which we realize is fairly common). USPS® hopes to provide alternative options in the future that will allow you to verify your identity and participate in the service if living at an eligible address, but unable to complete verification on-line.
In addition, you may fail identity proofing or be excluded from the service based on your specific address. If your address is not updated in other records yet, which can occur for example if it is a new unit/house, you will not pass verification. We encourage you to continue to try to register at a later date as records with our verification services are updated over time.
If I live in a ZIP Code™ where Informed Delivery™ is offered, why may my address still not be eligible for Informed Delivery™?
For the service to provide mail images to the appropriate recipient(s), each multi-unit building on each carrier route must be individually identified and coded. While most addresses are coded at this level, this coding process, especially in high density areas, is a work in progress. If you live in multi-unit building and you have successfully registered on USPS.com®, but the registration process indicates that you do not have a valid address, we are unable to offer our test service to you until the coding is complete. Please check back at a later date.
If I successfully enrolled but do not yet receive notifications and/or images, what could be happening?
Notifications will be sent on those days when mail is being processed and delivered to the home. You should check spam filter settings and the contents of your Deleted Items or Junk Email folder. You should check the email address designated in your USPS.com profile. It is also advised to add USPSInformedDelivery@usps.gov to email contacts as a trusted source to help prevent the spam filter from blocking the service. Finally, the email device and/or provider as well as settings may prevent the display of images. If so, you can change how the email displays images. The email provider can give further details on the exact settings required. You may also go to https://informedelivery.usps.com to view your incoming mail images (for the past 6 days).
Can I get an Informed Delivery™ notification sent to more than one of my email addresses?
No, the service only allows for one email address per user. If multiple people live at the same address, they can each sign up and receive their notifications.
How can I update my email address?
To update your email address, navigate to your "My Profile" page at https://store.usps.com/store/myaccount/profile.jsp and update your email in your profile.
Can I add another family member’s email address to receive the notification, without having them enroll themselves?
No, users are required to establish a USPS.com® account and enroll for Informed Delivery™ notifications individually if they want notifications.
How secure is this service? Should I be concerned about my privacy?
USPS® takes the privacy of your mail very seriously. Personal information is protected. The scanned images are of the external markings, showing only the address side (exterior front-side) of letter-sized mail. The mail is protected by the U.S. Postal Inspection Service® whose sole mandate is to safeguard the entire Postal Service® system, including the employees who deliver and process the mail and millions of customers who use it. The Postal Service® adheres to the privacy requirements of the Privacy Act established by the federal government which controls when and how USPS® shares personal information and limits the conditions in which that information can be disclosed externally to outside parties.
At what time of the day can I expect to receive the daily email notifications?
A notification will typically be emailed before 11:00 AM EST daily, Monday through Saturday, on days that mail is being processed on USPS® automation equipment for delivery to your address. No mail is processed on Sundays or federal holidays, so you should not expect notifications on those days.
If I move and change my address, what do I need to do to continue to receive notifications?
If you move, your existing notifications must be discontinued. If your new address is within a participating ZIP Code™ and the service is provided to your delivery point, you will be able to once again receive notification emails once your USPS.com® profile is updated with your new address.
Based on your impending move, your existing Informed Delivery™ notifications must be discontinued. Please unsubscribe to your notifications via the link on the bottom of your email. It may take a day or two for your deactivation to take effect and for the daily notification emails to stop.
Once your daily notifications have stopped, if your new address is within a participating ZIP Code™ and the service is provided to your delivery point, you will be able to once again receive notification emails once your USPS.com® profile is updated with your new address. You will need to re-enroll for the test service, however, which includes identify verification.
Please also remember to check https://moversguide.usps.com for additional guidance on forwarding your physical mail when moving.
What action can I take if I receive a notification for mail that was never delivered?
There may be occasions where a mail piece was scanned by our automated equipment, however, the mail piece itself was not relayed to your mail carrier before they left for their delivery route that day. In addition, certain mail such as Certified Mail® or mail requiring a signature may not be received if a corresponding action such as providing a signature was not obtained.
If your mail has not arrived within the time noted below, please complete a delayed mail report by clicking here. Please have your mail information available when completing the form, particularly your tracking number if applicable.
MAIL CLASS DELIVERY STANDARD CONTACT CUSTOMER SVC AFTER First-Class Mail® 2-3 days (not guaranteed) 5 or more days from date of mailing Priority Mail® 1, 2, or 3 days (not guaranteed) 5 or more days from date of mailing Priority Mail Express® 1-2 days (guaranteed) Guaranteed Delivery Date / Time missed USPS Retail Ground™ 2-8 days (not guaranteed) 14 or more days from date of mailing
Can I update my preferences to not receive an email notification, and instead view images on an online dashboard?
Yes. To change your settings to no longer receive emails in your inbox, you must change your Informed Delivery™ settings. You can navigate to the dashboard by clicking "Unsubscribe here" from the bottom of any mail notification email and proceed to your Informed Delivery™ dashboard. Once there, please go to the "My Account" tab and uncheck the box titled "Email Opt-in".
How can I access the dashboard if I forgot my password?
Your password/login is the same as for USPS.com®. If you are unable to log in to USPS.com®, or if it states that your account is locked, then you will need to reset your password. Please follow the steps below to reset your password:
- Proceed to www.usps.com and click "Sign In" located in the top right hand corner of the page.
- Click the "I Forgot my Password" link
- Enter your username.
- Click the "Continue" button. (Note: If you hit "Enter" instead of the "Continue" button it will return you to the home page instead of asking you to answer your secret question.)
- Enter the answer to your security question. (Also case sensitive.) Once correctly answered, a temporary password will be emailed to you.
- Once you have received your new password, please go to www.usps.com and sign in. After you sign in, you will be prompted to create a new password.
Why do I see a tab for My USPS® on the Informed Delivery™ dashboard?
The My USPS® and Informed Delivery™ dashboards have been integrated. If you subscribe to both services, you will be able to access all of your information from the respective tabs within one dashboard. The dashboard features and benefits that each service provides will remain the same.